🐛 Issue Feedback & Technical Support

We highly value every developer's feedback and experience. If you encounter any problems while using OpenRely API or have new feature requests, you can contact us through the following official channels.

📮 Official Support Channels

1. Console Tickets (Recommended)

For issues involving specific API keys, billing settlements, or production invocation exceptions, we recommend logging into the console to submit an online ticket. Our technical support engineers will respond and follow up to ensure your data security and privacy.

2. Official Technical Support Email

For urgent issues or custom business inquiries, you can email us at:

• Support Email: support@openrely.ai
• Recommended Details: Your registered account email, Request ID, model name, and detailed error responses.

3. Developer Community

You can also join our developer community to discuss API integration tips and best practices with other engineers.

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📝 Information Recommended for Feedback

To help us locate and resolve your issue faster, please include the following key details when submitting tickets or emails:

1. Request Time & Timezone: e.g., 2026-09-09 15:30 (UTC+8)
2. Model ID Invoked: e.g., gpt, claude, etc.
3. Endpoint & SDK: e.g., Python OpenAI SDK, Node.js fetch, or specific AI client
4. Error HTTP Status & Response: Complete JSON error payload (such as 401, 429, 504)
5. Request ID: x-request-id in response headers (if available)